Every company suffers from indifference. Without question, it is the single most toxic behavior that wreaks havoc on company cultures and performance. It can be as subtle as someone saying, “Why should I do that?” or “That’s not my job – I’m not paid to do that.” In contrast, indifference can be as blatant as people collectively refusing to follow new company procedures or systems and sounds like, “If they’re not doing it, why should I?” No matter how you view it, indifference is a toxic behavior that can spread rapidly throughout an organization.
In business, there are two areas of indifference. The first is leadership indifference that can be observed in many forms. It can be a leader who lacks compassion and respect for his or her employees. Leaders who talk down to people or reprimand in public. When a leader refuses to follow the same rules and procedures that employees are held accountable to. It is indifference when a leader lacks concern for budgets, employee feedback systems and other essential responsibilities. Yes, indifference begins at the leadership level and the trickle down quickly becomes a raging river. Continue reading ‘INDIFFERENCE: When “I don’t care” infects your company’
If you had to describe what your role as a leader is, what would you say?
“A place where everybody knows your name.”
Companies evolve.
“Are you working on your business, or in your business?”
If you’re in leadership, there is no avoiding the quagmire that results from broken commitments.
A few days ago, I did a No-Compromise Leadership talk for a Chicago area Chamber of Commerce.
While discussing leadership responses to employee challenges at a recent Strategies seminar, a business owner asked, “When does it end?”
It was a cold December night that I asked Bruce Hourigan,
The question most often asked during a recession is: When will it end?
Recent Comments